Customer Terms & Booking Information

Last updated: 4 November 2026

These terms describe the general booking expectations for WOOFY — Companion Care & Training in Bengaluru. A booking is confirmed only after WOOFY has discussed the requirements, assessed suitability where needed, confirmed availability, and agreed the applicable charges and arrangements with the customer.

Training programmes

• Owner or responsible family participation and practice between sessions are important.
• WhatsApp support is available during active training programmes, within reasonable programme-related communication.
• Please request rescheduling at least 24 hours before a session. Rescheduling remains subject to availability and confirmation.
• The ₹999 puppy trial and demonstration is a separate service and is not deducted from a package.
• Training progress depends on the individual animal, consistency, environment and owner practice. No specific result or behaviour outcome is guaranteed.
• Behaviour modification and Advanced K9 services require a suitability assessment.

Daycare and boarding

• Advance booking and a suitability assessment are required; submitting an enquiry does not guarantee a place.
• Dog overnight boarding is charged in 24-hour blocks at the agreed category rate.
• Owners must disclose relevant health conditions, allergies, medication, diet and behaviour concerns before acceptance.
• Relevant vaccination and health records may be requested where applicable.
• Special diets, medication administration and additional care must be discussed and agreed in advance.
• Owners of cats and other non-dog pets must provide the pet's regular food and suitable enclosure, habitat and equipment.
• Giant breeds, reptiles and specialised animals are considered only by custom quotation and subject to suitable facilities and expertise.

Cancellation, rescheduling and refunds

Please contact WOOFY as early as possible if you need to cancel or change a booking. Cancellation and refund requests are reviewed individually, taking into account the notice provided, whether the service has started, time or resources already reserved, costs reasonably committed for the booking, the reason for cancellation and whether rescheduling is practical.

• Where possible, WOOFY may offer a rescheduled date instead of cancellation, subject to availability and mutual confirmation.
• If WOOFY cancels a confirmed service, the customer may choose an appropriate reschedule or a refund for the affected service.
• For customer cancellations, any refund amount, if approved, will be communicated after reviewing the circumstances and any service already delivered or non-recoverable costs.
• Where a refund is approved, processing is generally targeted within 5–10 business days; the time taken for the amount to appear may depend on the bank or payment provider.
• Missed sessions, late arrivals, early checkout or no-shows are reviewed case by case and are not automatically refundable.

Please obtain written confirmation from WOOFY for any cancellation, rescheduling or refund arrangement. These guidelines do not limit any rights available to customers under applicable law.

Service areas and logistics

Service availability, service areas, pickup/drop-off arrangements, timing and any additional charges must be confirmed with WOOFY before a booking is accepted.

Prices and payment

Website prices are the listed package or daily rates. Any applicable taxes, extra services or additional charges will be clarified before booking. Do not assume a booking is confirmed until WOOFY has confirmed it directly.

Contact

For questions or to discuss a booking, contact WhatsApp +91 83099 90766 or woofycanine@gmail.com.

These are general customer-facing terms and should be reviewed for legal and operational suitability before launch.